FAQs

General

What is VIDEO GAMES ETC?
VIDEO GAMES ETC! is a locally owned company, founded in Dubuque, Iowa. We have 5 stores located in Eastern Iowa and 1 store located in Moline, Illinois. VIDEO GAMES ETC! prides itself on our fair sale pricing and trade-in pricing. Our staff are not just sales clerks, but gamers themselves. For more information on VIDEO GAMES ETC!, feel free to stop in one of our stores and ask our helpful staff. They will do their best to answer any questions.

Are there any discounts available?
Coupons are sent out through our Customer Mailing List! Be sure to sign up today!

How do I contact the customer service department?
We appreciate comments and questions.

If you need assistance please call 563-445-1100 and ask for Josh V.

Our standard office hours are from 9am - 5pm, Monday through Friday. If an associate is unable to help you at this time, please leave a detailed message.

Is VIDEO GAMES ETC! a franchise business?
No. All of our locations are a locally owned corporation

Are your prices in U.S. dollars?
YES, all prices shown on VideoGamesEtc.com are listed in U.S. dollars.

What games are safe for my kids?
Entertainment software titles found on VideoGamesEtc.com are rated by an independent non-profit organization called the Entertainment Software Rating Board (ESRB). ESRB Rating can be found with rated products. Click here for an explanation of ESRB and a parents buying guide.

Do all your locations carry all the product listed on the site?
VIDEO GAMES ETC's! product availablilty varies at our retail stores. Feel free to call the store in question to check on product availability with one of our helpful associates.

Ordering

How can I pay for my online order?
Currently, only credit cards can be accepted in our online store.

How do I order by phone?
We unfortunately do not take orders over the phone.

Is there a warranty?
Yes, VideoGamesEtc.com has a 90 day warranty against defects. Defective items will be replaced with the exact same item.

What is the return policy?
Visit our Return Policy page for details.

What hours are your stores open?
Business Hours:

Monday - Friday 10am - 9pm

Saturday 9:30am - 9pm

Sunday 11am - 7pm

(Central Time)

Shipping

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	FAQs General What is VIDEO GAMES ETC? VIDEO GAMES ETC! is a locally owned company, founded in Dubuque, Iowa. We have 5 stores located in Eastern Iowa and 1 store located in Moline, Illinois. VIDEO GAMES ETC! prides itself on our fair sale pricing and trade-in pricing. Our staff are not just sales clerks, but gamers themselves. For more information on VIDEO GAMES ETC!, feel free to stop in one of our stores and ask our helpful staff. They will do their best to answer any questions. Are there any discounts available? Coupons are sent out through our Customer Mailing List! Be sure to sign up today! How do I contact the customer service department? We appreciate comments and questions. If you need assistance please call 563-445-1100 and ask for Josh V. Our standard office hours are from 9am - 5pm, Monday through Friday. If an associate is unable to help you at this time, please leave a detailed message. Is VIDEO GAMES ETC! a franchise business? No. All of our locations are a locally owned corporation Are your prices in U.S. dollars? YES, all prices shown on VideoGamesEtc.com are listed in U.S. dollars. What games are safe for my kids? Entertainment software titles found on VideoGamesEtc.com are rated by an independent non-profit organization called the Entertainment Software Rating Board (ESRB). ESRB Rating can be found with rated products. Click here for an explanation of ESRB and a parents buying guide. Do all your locations carry all the product listed on the site? VIDEO GAMES ETC's! product availablilty varies at our retail stores. Feel free to call the store in question to check on product availability with one of our helpful associates. Ordering How can I pay for my online order? Currently, only credit cards can be accepted in our online store. How do I order by phone? We unfortunately do not take orders over the phone. Is there a warranty? Yes, VideoGamesEtc.com has a 90 day warranty against defects. Defective items will be replaced with the exact same item. What is the return policy? Visit our Return Policy page for details. What hours are your stores open? Business Hours: Monday - Friday 10am - 9pm Saturday 9:30am - 9pm Sunday 11am - 7pm (Central Time) Shipping Terms of Use \| Shipping Policy \| Privacy Policy Web Services Provided By: Net-Smart